Welcome to cenforcespain.es
We appreciate your trust in us and are committed to providing you with a hassle-free and satisfying experience. If you have any issues or concerns with your purchase, please review our detailed policy below.
Order Cancellation
If you wish to cancel an order, please contact our customer support team within 24 hours of placing your order. We will do our best to accommodate your request. However, if the order has already been processed and shipped, we will not be able to cancel it.
Returns and exchanges
We strive to ensure the quality and accuracy of all products sold on our website. However, if you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery. We will work with you to resolve the issue and provide you with a suitable solution, which may include a replacement or exchange.
Please note that we cannot accept returns or exchanges for the following reasons:
- Change of mind or dissatisfaction with the product.
- Products that have been opened, used or manipulated.
- Products that have passed their expiration date.
- Products that were purchased more than 30 days ago
Refunds
If a refund is deemed necessary, we will process it within 7 business days of receiving and approving the returned item. Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Shipping costs
For approved returns or exchanges, we will cover the shipping costs. In cases where a return is not approved, the customer will be responsible for any shipping costs incurred.
Partial Refunds
In certain cases, we may provide a partial refund if the product is damaged or defective but is not eligible for a full refund. The amount of the partial refund will be determined on a case-by-case basis and is at our discretion.
Lost or Misplaced Packages
If your package is lost or does not arrive, please contact our customer support team as soon as possible. We will investigate the issue and take appropriate action, which may include resending the order or providing a refund. Please note that if the customer provides incorrect shipping information, we are not responsible for lost or misplaced packages. In such cases, refunds or resends will not be offered.
International Shipping
We ship worldwide, but please note that customs and import regulations vary by country. It is the customer’s responsibility to understand and comply with the laws and regulations of their country. We are not responsible for delays, seizures, or additional charges as a result of customs. Orders held, seized, or destroyed by customs will not be eligible for refunds or reshipments.
How to Start a Return or Refund?
To initiate a return, exchange or refund, follow these steps:
- Please contact our customer support team within the specified time frame with a detailed explanation of the problem and any relevant information such as order number and product details.
- Our support team will review your request and provide instructions on how to proceed, including any necessary information regarding return shipping.
- Once the item has been received and inspected, we will notify you of the approval or rejection of your request.
- If approved, the appropriate resolution (replacement, exchange or refund) will be processed.
Modifications to this Policy
We reserve the right to modify or update this return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services constitutes your acceptance of these changes. Please review this policy periodically to stay informed of any updates.
Customer Support Contact Information
If you have any questions, concerns or issues regarding our return and refund policy or your order, please contact our customer support team using the information below:
Email: admin@kamagraspain.es